Customer Service

 

ORDER STATUS

How do I check the status of my order?
How do I cancel an order?
My order never arrived, what do I do?
How do I correct an error on my order?
 
 
SHIPPING INFORMATION
When will I receive my order?
Can I receive my order tomorrow?
Do you ship internationally?
How do I edit my addresses?
What is a default shipping address?
Can I have different shipping addresses?
 
 
PRIVACY & SECURITY
What is your privacy policy?
Will my packaging be discreet?
Is it safe to pay by credit card?
 
MODELS
How can I model for future Sassy Curves shoots?
What are the size requirements?
What type of information do you need?
Why do you only use local models?
Where do I send my photos?
Do I need previous modeling experience?
 
BILLING INFORMATION
Can I have multiple billing addresses?
How do I edit my address?
My credit card has not been charged
Paying with a prepaid credit card or gift card
 
MY ACCOUNT
Benefits of registration
Can I place orders without registering?
Passwords for new customers
Passwords for returning customers
I forgot my password
How do I change my password?
 
RETURNS
What is your return policy?
How do I return an item?
How long will it take to process?
Halloween Return Information
 
PROMOTIONS AND DISCOUNTS
Promotional Codes
 
HOW DO I CHECK THE STATUS OF MY ORDER?
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To check the status of an order, login to your account and from the “My Account” page, select the “Check Your Order Status” link. Either press “Submit” to retrieve all orders, or use the bottom section of the page to select orders by time frame.For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 800.315.1688.
HOW DO I CANCEL AN ORDER?
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Please review your sales order confirmation carefully. If you notice an error, your order can be cancelled or revised within the first 30 minutes of placing the order (business days only). After the 30-minute period is over, we will begin processing your order and it can no longer be cancelled.If you are placing your order outside of our business hours, you may run the risk of your order processing immediately the following business day. If you wish to cancel an order placed while we are closed, please contact us by phone at the beginning of the following business day to see if your order may still be canceled at that time. If your order has already processed, we will accept all items which meet our return policy guidelines back as a return.
MY ORDER NEVER ARRIVED, WHAT DO I DO?
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Please remember that if every item in your order is in stock, we ship within 3-10 business days. Although most orders arrive in 3-10 business days, please allow up to 15 business days for orders to arrive. If it’s been longer than 15 business days, please contact customer service at customerservice@sassycurves.com or call us at 800.315.1688.
HOW DO I CORRECT AN ERROR ON MY ORDER?
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If you’ve made an error on your order (an address typo, put the wrong items in your shopping cart, etc) just give us a call at 800.315.1688 within 30 minutes (during normal business hours) and we will correct the error for you. Make sure to call us right away since we begin processing orders as soon as they come in. If your order has already shipped we will not be able to make the correction.
CAN I HAVE MULTIPLE BILLING ADDRESSES?
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No. You cannot have more than one billing address. But you can change your billing address by editing it.
HOW DO I EDIT MY ADDRESS?
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To make changes to your address, login to your account, and from the “My Account” page, select the edit option that appears next to your billing address.
MY CREDIT CARD HAS NOT BEEN CHARGED
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We do not charge your credit card until we ship your merchandise and depending on your credit card company, it could take up to 5 days for the charge to appear on your account. If your order was split in to two shipments, we only charge you for the items we are shipping now. We will charge you for the balance on your order when the second shipment is dispatched.
PAYING WITH A PREPAID CREDIT CARD OR GIFT CARD
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If you are purchasing your order with a Prepaid Visa or MasterCard or a Visa, MasterCard or American Express Gift Card you must register a billing address with the credit card company for our system to authorize your purchase. Any orders placed with an unregistered credit card will be declined. To register a billing address to your credit card you can call the number listed on the back of your card or visit that credit card’s website.
WHEN WILL I RECEIVE MY ORDER?
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If every item in your order is in stock, you should receive your order in approximately 3 – 10 business days. This transit time is an estimation only and, depending on the carrier, may take longer. If you need your order sooner please select one of our Next Day shipping options.During holiday seasons (Christmas, Valentine’s Day, Halloween, etc.) shipments may take up to 15 days to arrive. If you have questions regarding transit times, please call us at 800.315.1688.Please remember that all shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you’ve had problems with postal mail in the past, please upgrade your shipping to Next Day, or have the package shipped to an address where someone will be able to receive it.

 FedEx Shipping

  • FedEx Standard Overnight – Next Business Day by 5:00 pm
  • FedEx 2Day – Two Business Days by 7:00 pm
  • FedEx 3Day – Three Business Days by 7:00 pm
  • FedEx Home Delivery – Typically 2-7 Business Days Based On Distance To Destination

UPS Shipping

  • UPS Next Day Air Saver – Next Business Day by 5:00 pm
  • UPS Second Day Air – Two Business Days by 7:00 pm
  • UPS 3Day Select Air – Three Business Days by 7:00pm
  • UPS Ground – Typically 2-7 Business Days Based On Distance To Destination

 

 

Delivery Option

Our Processing Time

Shipping/Delivery Time

Total Delivery Time

Next Day

1-2 Business Days Next Day by  5:00 pm
2-3 Business Days

Two Day

1-2 Business Days Two Business Days by 7:00pm 3 -4 Business Days

Three Day

1-2 Business Days Three Business Days by 7:00 pm 4-5 Business Days

Ground

1-2 Business Days Two to Seven Business Days   by 7:00 pm
4-9 Busines Days
*Shipping is available to street addresses only. Please check with your local Post Office some offices have the ability to accept packages for you using a different address format. Saturday Delivery is not available at this time. Orders that come in over weekends and holidays are processed the next business day. We will notify you if one of your items is in stock and offer alternative suggestions. Please check your e-mail.We cannot be held responsible for delays due to weather or mechanical problems which are beyond our control.We cannot be responsible for lost or stolen packages which have been marked as “delivered” when tracked via the delivery confirmation number. Please remember that shipments will be left at your doorstep if you are not home. If you feel that your neighborhood or apartment complex is unsafe, or if you’ve had problems with postal mail in the past, please upgrade your shipping to Next Day, or have the package shipped to an address where someone will be able to receive it.Processing for orders with expedited shipping will begin the following business day. For example, an order placed on Monday afternoon/evening would be processed on Tuesday or Wednesday and arrive Thursday or Friday if shipped Express. If you need a rush order, please call 800.315.1688 to go over your options.Delivery times vary. Most orders are delivered very quickly (within 3-7 business days), but depending on location and internal delivery factors with couriers/shipping services, Ground delivery can take as long as 14 business days. If your order has not arrived 14 business days after receiving your shipping confirmation email, please contact us at customerservice@sassycurves.com

 

We Ground delivery options to keep shipping costs as low as possible, and in the rare occurrence that your delivery time takes a few extra days, please be assured it is on it’s way! We know it will be worth the wait.

Incorrect shipping address information entered when you placed your order. Redelivery of a package where you have given us incorrect shipping information or a partial address will result in a $10.00 redelivery fee.

 
CAN I RECEIVE MY ORDER TOMORROW?
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We will always do our best to get your order to you when you need it. In most cases, if we receive your order before 12:00 PM PST and everything is in stock* we can ship the order Next Day so that you receive it the following day. Some orders take 1 – 2 days to process. Delivery times vary for Next Day orders. Most orders are delivered before 3:00pm, but they can arrive as late as 7:00pm. You will receive a tracking number via email on the evening that the order is shipped so you can follow the package’s progress.If items in your order are out of stock we will contact you via email. Please check your email frequently! If we cannot reach you about an out of stock order we may ship a partial order to you, or hold the order until we receive further instruction from you. Shipping is available to street addresses only. If your shipping address is a PO box or APO address. Please check with your local Post Office some offices have the ability to accept packages for you using a different address format.
DO YOU SHIP INTERNATIONALLY?
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Unfortunately at this time we are not shipping orders internationally
HOW DO I EDIT MY ADDRESS?
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To make changes to your address, login to your account, and from the “My Account” page, select the edit option that appears next to your shipping address. If you have more than one address listed, select the radio button next to the address you’d like to change before electing the edit option.
 
 
 
WHAT IS THE DEFAULT SHIPPING ADDRESS?
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If you have more than one shipping address, the default shipping address is where we will send your order, unless you select a different address. You can have as many shipping addresses as you like.
CAN I HAVE DIFFERENT SHIPPING ADDRESSES?
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Yes. You can specify as many shipping addresses as you want.
BENEFITS OF REGISTRATION
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As a registered customer you will be able to enjoy many benefits, including our quick and easy express checkout process, saving multiple shipping addresses, saving your shopping bag between visits, creating your own personal wish-list and checking your order status online.
CAN I PLACE ORDERS WITHOUT REGISTERING?
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Ordering from SassyCurves.com is quick and easy! After entering your billing information, just enter a new password – and that’s it. We understand how valuable your time is and our checkout process has been designed to be as simple as possible. For your security we do not save your credit card information, but we will save your address information for easy checkout on future orders.
PASSWORDS FOR NEW CUSTOMERS
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If you would like to enjoy the benefits and convenience of creating an account with us, just visit the “My Account” page and follow the new customer prompts. Registration online is quick and easy, but if you would rather talk to someone live, feel free to call one of our customer service representatives at 800.315.1688.
 
 
 
I FORGOT MY PASSWORD
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If you’ve forgotten your password, go to the “My Account” page, and the returning customer login section. Click the link for forgotten password, then enter your email address. Your password will be sent to you via email shortly thereafter.
HOW DO I CHANGE MY PASSWORD?
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You must be logged into your account in order to change your password. From the “My Account” page, select the change password link on the left. If you’re unable to log in, please contact us at 800.315.1688 for further assistance.
WHAT IS YOUR PRIVACY POLICY?
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Your security and privacy are always our top concern. When you place an order we will need your name, address, phone number, e-mail address, credit card number and expiration date in order to complete your order. We will never exchange, rent or sell your personal information to any third party.We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.If you received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or you have registered or purchased or otherwise have an existing relationship with us.We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending e-mails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.How can you stop receiving e-mail from us? Each e-mail sent contains an easy, automated way for you to “unsubscribe” or stop receiving email from us. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that e-mail with your comments to us for review. customerservice@sassycurves.com
WILL MY PACKAGING BE DISCREET?
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Your items will be shipped in plain packaging with a return address from SCL, LLC our corporate name. For domestic packages*, the word “lingerie” will not appear anywhere on the outside of the package so you can have your order shipped to your home or place of business discreetly.
IS IT SAFE TO PAY BY CREDIT CARD?
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Absolutely. Your credit card information is encrypted and kept private through our system. Many experts in credit card fraud believe that using an SSL connection is one of the safest methods to purchase a product by mail. If you’re still unsure, ask your credit card company for more information.
WHAT IS YOUR RETURN POLICY?
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If you’re not satisfied with your purchase for any reason, you may return any unworn items for a refund, subject to the terms below. Return shipping fees are the responsibility of the customer.

 

  • Due to the intimacy of our product on SassyCurves.com, all sales are final. Any discrepancy in the order received must be reported via email Returns@SassyCurves.com within 5 days upon receipt of the goods.
  • By law, there are restrictions on the return of some intimate garments.
  • Any garment containing a crotch cannot be returned once they have been removed from their package.
  • They cannot be returned since they may have been tried on and/or worn.
  • Panty garments and hosiery are not eligible for a refund under any circumstances except for product defects and then only for an exchange.
  • Due to the nature of hosiery products, we cannot accept returns of hosiery that has been tried on, as they stretch out to conform to your shape.
  • These items are non-refundable unless defective in workmanship.
  • Orders cancelled after 24 hours of placing them on our web store, or refused or denied on delivery will be charged a 25% cancellation fee PLUS any shipping or import costs we are charged for the return of the item.
  • All sales of giftcards and closeout merchandise are final and no returns will be accepted. Please be sure you choose the correct size and color when purchasing these items.
  • State law prohibits the return of “Intimate Wear” once it has been worn. We strictly adhere to this law and will not receive any worn items. When you receive your merchandise please take a moment to inspect the garment for damages, size, and color. For the health and safety of our employees, returns of worn items will not be accepted.
  • DVD/VHS returns must be unopened and still in their plastic wrap. We cannot accept returns on opened DVD/VHS due to International copyright laws.
  • State law and health regulations prohibit the return of items that smell of perfumes or smoke or have been exposed to animals and pet hair/dander. Returns in this condition will not be accepted.
  • In order to get authorization for return, we must be notified within 5 days of receipt of merchandise. Contact us for a Return Authorization before returning the product. Returns without authorization will be refused.
  • Returns must be made within 30 days of receipt and accompanied by the original receipt with all tags intact. The items must be unworn, unused, and unwashed, with all tags and labels intact, and in original condition. Items not returned within 30 days or not in original condition will be subject to a 15% restocking fee.
  • We will credit your credit card for the amount of the merchandise only. We cannot refund shipping charges or gift wrap charges
  • We are unable to process exchanges – all items returned will be refunded to your credit card. If you would like to place a new order for exchange, please call us at 800.315.1688. Standard shipping on your first new/exchange order will be free.
  • If you are returning shoes, please ensure that shoe boxes are packaged and protected during shipment. Please note that boxes received damaged will be charged a 20% restocking fee.
HOW DO I RETURN AN ITEM?
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In order to get authorization for return, we must be notified within 5 days of receipt of merchandise. Email us at returns@sassycurves.comor call us at 800.315.1688 for a Return Authorization (RA) before returning the product. Returns without RA’s will be refused. In your email, please list the items you are returning, along with your invoice number and the full name of the account holder.Send the return back to the address on the back of your invoice and make sure to include a copy of your invoice with the return. We will credit your credit card of send you a check for the amount of the merchandise only. The original shipping and handling charges are not refundable.
HOW LONG WILL IT TAKE TO PROCESS?
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Returns take 10-12 business days processing time once they reach our warehouse. Please remember that it may take your financial institution up to 30 days or one billing cycle from the date we issue your credit for it to post in your account. If you paid by money order we will send you a check in 10-15 business days from the time we receive your return.
HALLOWEEN RETURN INFORMATION
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Halloween costume orders placed between October 20th and October 31st are final sale. If the order was placed between October 20th and October 31st the costume may not be returned for a refund. It may be returned for an in store credit so long as the costume is in pristine condition, with tags attached, including all costume accessories. The costume must be returned in the original packaging.Our returns department will physically inspect each costume for wear. Please remember that returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return. All returns are subject to inspections, which allow us to insure that the item has not been worn and has not been in contact with the body.If you have any questions about the Halloween return policy, please feel free to contact one of our customer service representatives at 800.315.1688 or email us at customerservice@sassycurves.com
WHERE IS MY MATCHING PANTY?
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You couldn’t wait to receive your babydoll but after tearing open the package, you realize your matching G-string is missing! Don’t panic! G-strings are often attached to the inside of the babydoll, where the washing instructions are. Open up the item completely, you may even have to turn the babydoll inside out to find it.But sometimes G-strings just like to be fashionably late! If you still can’t locate it, give us a call at 800.315.1688 and we will rush your missing G-string to you right away!
DO YOU TAKE SPECIAL ORDERS?
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Yes. We are happy to take special orders. If we don’t have what you want, let us know. We will do our best to find exactly what you need to make that special fantasy come true!
HOW CAN I MODEL FOR FUTURE SASSY CURVES SHOOTS?
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Please send us your photos! Be sure to include at least one close-up and one full body.
WHAT ARE THE SIZE REQUIREMENTS?
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We only require that you be a curvy girl, size 12 or above.
WHAT TYPE OF INFORMATION DO YOU NEED?
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  • A few recent photos – make sure your photos are clear and not edited
  • At least one full body shot and one close up
  • Your contact information
  • Your stats – height, bra/waist/hip size, dress size, shoe size
WHY DO YOU ONLY USE LOCAL MODELS?
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Sometimes we are prepared for a shoot in advance, and sometimes we aren’t! We like to use local models who are available for those last minute shoots.
WHERE DO I SEND MY PHOTOS?
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You can email your photos to us at models@sassycurves.com or send them snail mail to:Sassy Curves Lingerie, LLC P.O. Box 6241 Peoria, AZ. 85380. Be sure to let us know if you are interested in being in our Sassy Curves Photo Gallery or being considered for future shoots, or both.
DO I NEED PREVIOUS MODELING EXPERIENCE?
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Previous modeling experience does help, but is not required.
PROMOTIONAL CODES
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Many great promotional offers are available at Sassy Curves.com. Be sure to sign up for our newsletter to receive promotional codes!When using a promotional code, be sure to read the entire list of restrictions associated with that promotion. The promotion rules and restrictions are listed on the promotional email you received. If your order does not reflect the benefits associated with the promotion and you’ve read the promotional restrictions, please contact customer service at 800.315.1688To qualify for a specific promotion, your order must be placed during the specified promotion period. We cannot apply discounts or promotions to previous orders. Freight promotions only apply to customers in the contiguous US.If your offer has a minimum purchase requirement, taxes, and shipping and handling charges do not apply toward the minimum purchase amount.If you return items purchased using a promotional code, we will pro-rate your refund to reflect the promotional discount.